Associates

He is also a certified facilitator from Covey Leadership Center in USA. He has provided strategic planning services for Information Technology and Human Capital Development to organizations including IBM and DOMTAR. Mansoor’s focus is on strategic planning, performance measurement and management systems balanced scorecard, organizational alignment, individual leadership and project management. He has presented technical talks and papers at International conferences like SEARC.

Mansoor has been the conference director for ATDMENA and ASTDMENA. At CLCI, he is passionate about building High Performance Organizations (HPO) and has facilitated the transformation process at various organizations recently. His clients have included Saudi Arabian Airlines, SIPCHEM, Zuhair Fayez Partnership, Turner Construction, Xenal, Veridian, CMA Ontario and many others. He works closely with various CLCI partners in North America to facilitate the implementation of Strategic Planning; Performance Measurement and Management Systems and Talent Management. He is actively involved in organization development, project management and expansion of CLCI in National and International markets.

He strongly believes that sustainable business can only be achieved by developing professionalism and breaking down functional barriers.

His practical knowledge of strategic development and operational management allows Ian’s clients to benefit from a ‘real life’ approach to his consultancy and development assignments.

Ian’s core expertise lies in the areas of strategic planning, supply chain management, finance and communication at all levels of the organisation.

Ian has considerable knowledge of planning and forecasting. He is highly concerned by the impact of waste on the competitive advantage, which he aims to eliminate.

He works very closley with CIPS as a tutor, assessor and consultant. He teachers all of the of the CIPS qualification units both at London Met University and for registered centers throught the Middle East. In addition to his work with CIPS he is accredited by major international examining bodies such as the ACCA, & ILM and works throughout Europe, Asia and the Middle East.

He has worked in Bahrain, Dubai, London, Paris, Frankfurt, Tokyo, Singapore, New York, Chicago, Houston and Toronto in highly specialized areas like Financial Engineering, Treasury Management, Islamic Banking, Investment Banking, Strategic Policy Formulation, Custodial Services and Consortium lending operations.

Wasee has extensive experience in structuring complex financial transactions in the Global Financial Markets and his experience with multinational banks has made him an international professional who benefits service by leveraging existing processes to deliver financial risk alleviation. Wasee has been providing Advisory & Consulting services to Multinational Corporations on Global Risk management, Strategic Policy and Project Management. His career reflects prolific success in the Debt & Capital, Derivatives, Money, Foreign Exchange, Islamic Banking, Investment Banking & Syndications with over 20 years of experience in actively trading financial instruments in these markets.

Wasee has been, for over 15 years, conducting seminars and training for senior management on Risk Management, Consortium Lending, Islamic Banking, Financial Risk Hedging Techniques, Corporate Finance and Strategic management at international seminars and forums across North America, Europe, Middle East and Asia. He has been a guest instructor at the National Bank of Pakistan Training Institute and the Bankers Institutes in Pakistan, Sharjah and Bahrain.

Specialties:

Strategic Policy, Islamic Banking, Derivatives, Treasury Management, Investment Banking, Project management, Customer Relationship Management, Financial Consulting, Public Speaking and Leadership.

Recent projects include Finance Training for ORPIC & STC, Budget Training for Omantel, Productivity Improvement for FPI (UAE), in addition to finance and communications skills programmes for financial services, manufacturers and healthcare professionals. He specifically designs training for companies to help management understand how their decisions affect overall performance. This training has been delivered in 25 countries across Europe and the Middle East, with clients in at least 150 organisations, including 8 insurance companies, 7 banks, 5 energy services companies, plus hotels, automotive companies, retailers, agriculture, charities and public sector organisations. He also assists healthcare professionals and has worked with over 11 pharmaceutical companies to develop business and communications skills. Phil can combine this with coaching and leadership skills, while remembering that professionals in many organisations have to develop their communication skills to match their responsibilities.

Phil’s qualifications include an MBA from Cranfield University, and he is a Master Practitioner in NLP. He also holds the Financial Planning Certificate, is Level A qualified in Psychometric Testing through the British Psychological Society, and is a Fellow of the Chartered Institute of Personnel & Development. In addition he is a Member of the Institute of Training and Occupational Learning, The Chartered Institute of Bankers, and a Fellow of the Professional Speaking Association.

Wasee has been, for over 15 years, conducting seminars and training for senior management on Risk Management, Consortium Lending, Islamic Banking, Financial Risk Hedging Techniques, Corporate Finance and Strategic management at international seminars and forums across North America, Europe, Middle East and Asia. He has been a guest instructor at the National Bank of Pakistan Training Institute and the Bankers Institutes in Pakistan, Sharjah and Bahrain.

Recent Programmes delivered include
Finance for Non-Finance Managers	Pitching Skills for financial services	Negotiation Skills
Advanced Financial Statement Analysis	Leadership Skills for Team Leaders	People Centred Project Management
Finance for Procurement Managers	Key Account Management Skills	Customer Service Skills
Finance for Non- Finance Directors	Professional Selling Skills	Influencing & Persuasion Skills
Commercial Awareness for UK Public sector	Making the Most of Meetings	Operational Risk Management

Conference Break Out sessions
Innovation & Internal Politics	Professionalism & Ethics	Building & Presenting your Business Case

Glenn does not just teach process like most trainers. Glenn has the ability to get people to want to change, so if you want to improve your leadership, increase your sales, reduce conflict, and nurture people to have persuasive, interesting presentation styles, then Glenn can help. Excellent communication skills are the key to all staff and leadership improvement. Working in the Middle East, Glenn gets very high feedback scores from delegates and gets particular mention that he is easy and clear to listen to and to understand; and has great empathy for language differences and different speeds of learning.

Glenn has trained staff from over 100 Middle Eastern companies. It is not just about delivering the certificate – Glenn has a passion to make change and improve people. Anyone can deliver from a manual – but few can pass the knowledge on, so that it is implemented with benefit to the business. In the UK, we have a saying, “You can’t teach an old dog new tricks.” You can – if you inspire them to ‘want’ to change – and that’s what Glenn Harrison is best at. Glenn gives best return on investment working at Manager to Director level.

He is a tutor on Master’s level programmes teaching Human Resources. Within HR he has specialist expertise in Recruitment & Selection, Competencies, Performance Management, Facilitation and Learning & Development. He is currently researching how ‘HR can support increased employee Productivity’.

John was a Human Resources Manager with a Financial Services Company in the City of London before establishing himself as a freelance Training and Organisation Development Consultant. John has also many years’ experience of working as a Management trainer – especially with CMI, ILM and CIPD accreditations. He teaches/lectures on many qualification programmes as well as designing bespoke courses for individual and teams on Supervision, Management, Leadership and HR related topics.

He teaches many courses in the Middle East and Far East and recently ran a series of qualification workshops in Saudi Arabia. He has experience working as an L&D Specialist for a Multinational Oil company in Europe and Africa.

I work with some of the largest and demanding organisations in the world, delivering inspirational and interactive workshops and coaching solutions to long-standing clients in project-led markets such as:

Energy Oil and Gas Retail

Construction Manufacturing Engineering

Clients also include National UK Government Departments, international public sector organisations as well as Third Sector Enterprises.

All workshops are designed to be practical with minimum theory, rich in tips and techniques to overcome the challenges of leadership, management and project delivery. I have the following qualifications: Certificate in Management, Diploma in Management Studies and a Certificate in Coaching. In addition to this, SFEDI accredited and a NEA certified mentor and coach to UK businesses.

Area of Expertise

Emotional Intelligence	Performance Management	Team Building, Virtual Teams, High-Performance Teams
Project Management	Finance, Forecasting and Budgets	DISC
Communication	Coaching	Customer Service

He has provided learning and development services for a wide variety of business within the public and private sectors both in the UK and overseas. Paul’s focus is on communication skills, management and leadership development, performance management and customer service. Paul delivers memorable and engaging workshops to staff at all levels within organisations.

Paul is passionate about building high performing teams and his clients have included King Faisal Specialist Hospital and Research Centre (Jeddah, Saudi Arabia), The UK National Health Service, Transport for London, a number of UK Local Authorities, Mercedes Benz, Chrysler/Jeep/Dodge, Mercedes Benz Commercial Vehicles, several UK Train Operating Companies and many others. Paul is the co-creator of the Behaviour Sets model; a powerful personality based model to identify customer and colleague behaviour and assess how to respond to those behaviours.

He brings a unique blend of senior leadership experience and a passion for inspiring culture change in organisations. Simon works alongside clients to design and implement wellbeing strategies that transform culture and build healthy resilience in employees. Qualifying in Human Resource Development with the Chartered Institute of Personnel & Development (Level 7), he has a Practitioner’s Diploma in Hypnotherapy & Psychotherapy and also holds qualifications in Stress Management, Coaching and NLP. Simon brings learning to life for his clients by designing and delivering interactive and engaging learning programmes on Customer Excellence, Inspirational Leadership, Personal Energy & Resilience, Effective Communication and Uniting Teams for Performance (using the brilliant ‘Lumina Learning’ resources).

Simon enjoys working with many large organisations including the UK Local Government, Ministry of Defence, Asda-Walmart, Dept of Work & Pensions and Lexus. Simon is also a British Cycling Ride Leader and an award-winning community volunteer. He has founded his own cycling community ‘Liferiders’ to build mental health & wellness. He is passionate about making a difference to people across the world, either for multi-national organisations or within his home region of Yorkshire, UK.

Results orientated and cost focused to design and deliver innovative solutions to people issues. He focuses on the business / team / individual’s performance and psychological needs to provide sustainable, long-term benefits to his clients; this involves many interventions on Leadership; Change; Teamwork; Personal impact; and Conflict management.

Stuart has over 20 years experience of coaching senior managers, as well as individuals who are new to management, taking on additional responsibility or adjusting to a different culture.  He has a passionate belief in people’s ability to learn / change and this comes across in his engaging, supportive and enthusiastic style. He uses a range of tools and psychometric techniques appropriate to the circumstances and enjoys equally working in a solutions-focused way to build on what is already working, listening appreciatively and acting as a sounding board as a client talks through their issue or engaging at a deeper level to explore values and beliefs, their impact and implications.

He has also worked with those considering options following organisational restructuring or changes in their personal lives.

He is presently involved in developing material and offering consulting on strategy and balanced scorecard development and deployment in CLCI’s client organizations.

In his last employment with Saudi Arabian Oil Company (ARAMCO) in Saudi Arabia, Gul was one of the Leadership & Organization Development Consultants responsible for preparing the workforce for the future. He was also responsible for designing Strategies and deploying the Balanced Scorecards to transform several departments into “Strategy Focused Organizations”. Earlier, he was employed as Employment Advisor – International Recruiting in the same company. Gul was also the Secretary of the Innovations Committee where he designed the rewards and recognition scheme for innovative ideas. He also helped in the roll out of a SAP-based Performance Appraisal System. Earlier, Gul worked in managerial positions in the Indian subsidiaries of Toyo Engineering, Japan, Wyman Gordon, and Corning Glass, USA, where he was primarily responsible for Industrial Relations functions.

Gul has attended several management courses in USA, UK, Middle East and India and holds Facilitator Licenses from several US companies.

In addition to senior operational management roles with a number of blue chip companies Jeremy has more recently worked as a project consultant for the CIPS delivering procurement capacity building programmes in Asia, Africa and the Middle East. He has worked as a Lecturer with the Open University since 1993 where he has delivered MBA/MSc courses to a variety of Distance Learning customers. He has trained and developed CIPS students at all levels and on a variety of corporate award programmes both in the UK, and the Middle east.

Jeremy is a Fellow of the Chartered Institute of Procurement and Supply and also of the Chartered Institute of Logistics and Transport. He has an MBA from the Open University and an MSc from the University of Cranfield. He has a Post graduate Certificate in Academic Practice.

Jeremy is a procurement and supply chain enthusiast and aims to sell and market the procurement and supply chain function.

He supports training and development at all levels of the organisation to add value and competitive advantage through people.

Operations management is a key function in all organisations and reflects many of the key performance criteria of supply chain management.

Developing a unique insight into performance, his programmes are accessible and highly practical. He explains certain cutting edge performance strategies, including his unique view on the importance of ‘effective followership’ and offers delegates the necessary tools to apply these methods in everyday life.

Keith Stanton began his career as an officer in the British Army then embarked on a corporate career in the banking sector. He rose to a senior position responsible for the performance of over 2000 staff by the age of 36 whereupon he decided to practice what he preached and embarked on a career as an Extraordinary Performance Coach, setting up and developing a successful human capital consultancy specializing in culture change and mindset development. He has worked with some of the largest Blue Chip organisations in the world today trail blazing probably the most critical distinction of leadership so rarely discussed; people do not follow leaders, they follow effective followers.

A successful author, Keith challenges everyone’s thinking about how companies achieve performance from their staff. He is one of the most charismatic motivational speakers in the business world today. Addressing organisations throughout Europe, Asia, the Middle East, Africa and North America; Keith has the proven track record to deliver material that motivates, educates, inspires and entertains – and the ability to engage an audience that is unsurpassed in the industry. He’s also funny… very funny!

He has over 15 years’ experience in delivering world-class solutions for global and local clients across a myriad of industry sectors and internal management levels.

This ranges from behavioural skills programmes for local and SME through to 1:2:1 coaching sessions and workshops. Frank engages the business leaders to ensure the business objectives are clear before working with front line Managers and their teams to then design, develop and deliver the appropriate blended learning solution to affect change and results. This approach enables teams to deliver on their brand promise and enhance the customer experience.

Frank has a proven track record of exceeding KPIs/SLAs with ROI, helping businesses to improve their Net Promoter score (NPS), as well as teams and individual objectives. Frank is motivated by delivering results with infectious energy.

Jon is an engaging, versatile, knowledgeable and highly experienced management and interpersonal skills trainer, with over 28yrs as a Freelance Trainer and Consultant. Highly Versatile Skills Set that include conducting initial diagnostic investigations; writing training proposals; producing distance learning material; writing training courses; conducting training, personal coaching sessions and assessing training interventions.
Has trained extensively in the UK, Europe, the Middle East, West and South Africa and India; and has good experience of working with a range of foreign nationals from Europe, Africa, the Middle East and Asia.

Qualifications:

• Honours Degree in Psychology
• BPS Levels A & B Psychometrics
• NVQ L 4 Training & Development
• D32/33/34/36 Assessor Awards
• NLP Business Practitioner
• Licentiateship of the City & Guilds of London Institute

I then took a Commission in the Royal Air Force, gaining active service experience during the Falklands Campaign and the First Gulf War. Resulting from advanced management and leadership training, I became a Chartered Logistician and was awarded an MBA, specialising in Human Resource Management. I was a specialist instructor at the RAF College Cranwell, training ab initio officer cadets to commissioning standard.

Following my RAF career I spent many years within a variety of industries, gaining executive experience in general management, training provision (management, leadership and information technology) and in business rescue and transformation. As a business psychologist and psychotherapist, I currently run an international business specialising in corporate and individual performance management and stress management. I am a visiting lecturer for the Kuwait National Petroleum Corporation, currently coaching their senior executives to cope better with mounting work pressures. I also run programmes for KNPC in Change Management, Project and Planning Skills, Advanced Customer Service and Advanced Customer Relationship Management. I am qualified and experienced in Project Management and hold an MA in Psychotherapy, an MPhil in Corporate Stress Management and am a Principal Business Psychology Practitioner. In 2017 my expertise was recognised when I was awarded a Doctorate of the University (DUniv) degree for Services to Psychotherapy and Performance Management.

A Facilitator by both training and inclination, I believe in making training fun, interactive and challenging for my delegates. My insight into the cognitive and behavioural aspect of people means I am able to draw out the best from them. I maintain my interest in business and am currently Chair of the Board of Directors and Trustees for South Pennine Academies, a multi-academy trust of 11 schools in the North of England.

I have created and delivered programmes in Leadership & Management, Building and Motivating Teams, Delegation, Communication Skills, Emotional Intelligence among other Personal Development critical skills. Dave has worked with City & Guilds, EDI (Pearson), Edexcel and other Awarding Bodies to produce programmes that meet every element of the Qualification requirement and also challenge and engage the learners at every stage. I also teach NLP and Personal Development Programmes.

To be a part of a person’s growth and change is tremendously rewarding and I have helped so many ‘rough diamonds’ grow into sparkling jewels. Some of the least motivated and under-confident people I have worked with have subsequently gone on to become effective senior managers, directors and trainers. My style is best described by those who have experienced my training sessions;

“Really well delivered and challenging”.    “Relaxed, very well prepared, engaging and confident.”  “Relevant and from personal experience”

He blends psychology with learning and development best

practice to create practical, cutting-edge training programmes. Excellent consulting, design, delivery and coaching skills ensure highly engaging sessions which enable participants to apply their learning in the workplace. Duncan also has experience of designing and delivering leadership/ management courses and working with managers at all levels, within global, multi-site, complex organisations in a range of sectors.

Recent assignments include designing and delivering the training to support the implementation of a new workflow management system. Increasing the effectiveness of a Service Desk’s induction processes through delivering a Train-the-Trainer course and on-the-job coaching. Working with Senior managers to improve their presentation and communication skills as part of an ongoing organisational change programme. Duncan has also developed the skills of Supervisors, First-line Managers and Middle Managers and helps all staff to overcome their time challenges.

–        Project Managed The diagnosis, analysis, delivering, monitoring and evaluation of internal communication throughout Barclays Bank to increase sales that increased sales by 4% 2017

–        Introduction of Business Excellence methodology throughout Marshall Tufflex (500 employees) that increased sales by 15.5% and 10% 2014-2017

–        Introduction of train the trainer, e-Learning, coaching, Leadership & on-boarding within Hastings Direct Insurance – increased sales and staff retention by 6% on sales and 7.5% on staff retention

–        Introduction, monitoring and evaluation of 360 appraisals and Coaching throughout South East Water  (2,500 employees)

–        Introduced Stress Management interventions in King Faisal Hospital (Jeddah) one of the top 6 Hospitals in EMEA (&,500 employees)

–        Enhanced Leadership & Communication throughout Kerry Foods (as measured by their employee engagement metrics) by 11% 2015

–        Have qualification in Mediation (5 days with ACAS)

–        Strength Deployment Inventory Psychological assessment

–        Advanced Neuro-linguistic programming (NLP)

–        Business Excellence Assessor

–        Action Centred Leadership Tutor

–        Belbin Team Working Accredited

–        Advanced Coaching & facilitation accreditation (

–        ISO 22716 accredited assessor

–        25 Years as a Trainer/Regional Director with a Training Consultancies

He blends psychology with learning and development best

Has had P and L responsibility in all roles. Experience in Partnerships/Joint Ventures, Deal broker for new ventures, Has worked with new ventures in the UK, United Arab Emirates, Portugal, France and  Finland. Mentor at Worcester university where two of my six aspiring entrepreneurs won awards. Mentor at the Rockstar group Worked on a variety of fund-raising, disposal, trade sale, acquisition and joint venture projects for IT/Telecoms clients. Regent closed 30-35 deals pa. Performance Management experience in Technology, medical, service  sectors from startups to corporates. Have also run training courses on performance management for Senior Management, Finance, Sales and Marketing functions

practice to create practical, cutting-edge training programmes. Excellent consulting, design, delivery and coaching skills ensure highly engaging sessions which enable participants to apply their learning in the workplace. Duncan also has experience of designing and delivering leadership/ management courses and working with managers at all levels, within global, multi-site, complex organisations in a range of sectors.

Recent assignments include designing and delivering the training to support the implementation of a new workflow management system. Increasing the effectiveness of a Service Desk’s induction processes through delivering a Train-the-Trainer course and on-the-job coaching. Working with Senior managers to improve their presentation and communication skills as part of an ongoing organisational change programme. Duncan has also developed the skills of Supervisors, First-line Managers and Middle Managers and helps all staff to overcome their time challenges.

This includes helping organisations create effective resourcing and recruitment methods, more effective management of learning and training, and creating effective performance management strategies. Currently also helping advise the UK government on the future of training and education in HR.

Key commercial roles include working at director level managing large budgets on global development and change projects. This includes managing a global L&D department, and managing, designing and delivering several large scale programmes for international organisations such as BP International,Sanofi, BUPA, SAP and Siemens. Also, worked on projects to support innovation and creativity through performance and technology in several SMEs.

I have also been designing bespoke Leadership Development programmes, Change Management Programmes and am an accredited Leadership trainer with Dr John Maxwell (U.S.). I have also delivered ILM courses. The Leadership Programmes I have designed and delivered in the past – typically last over a 6-month period.  They are designed off the back of extensive consultancy within organisations. I’m used to delivering to CEOs, Boards of Directors, Senior Management and Management – I possess clear, articulate communication skills and enjoy challenging groups!

My expertise has been in the design and delivery of bespoke programmes together with the ongoing management of learning and development within organisations. I’ve had to deal with stakeholders at all levels from the Chairman down to the shop floor designing and delivering bespoke solutions to, often, very complex situations.

Programmes include:

Change Management, Leadership, Business Etiquette and Cross-Cultural Communications, TV and Media Skills, Presentation Skills, Conference Speaking, Networking Skills, Apprenticeships – Customer Service, Sales/Marketing,Psycholinguistics, HR, Customer Service, Assertiveness, Stress Management, Handling Conflict, Communication Skills and Executive Coaching/Mentoring etc.

He has L&D experience in agriculture, education, hospitality, leisure and many other sectors across England plus five years in S.E. Asia.

He handles the learning and development of an organisation’s workforce. He equips staff with the knowledge, practical skills and motivation to carry out work related tasks resulting in increased employee engagement, commitment and productivity.

Disengaged employees and low productivity and two of the biggest challenges facing businesses today. He resolves this problem by increasing their

Management skills: leading, supervisory skills, team building, delegating and motivating

Personal skills: presentations, time management, assertiveness and emotional intelligence

Interpersonal skills:influencing, meeting skills, productive conflict and communication

His varies his style to ensure his training sessions are engaging, stimulating and relevant. He uses a mixture of discussions and exercises to actively engage the learners resulting in increased knowledge retention and enjoyment..