The Internal Process Perspective focuses on all the activities and key processes required in order for the company to excel at providing the value expected by the customers. Internal Processes are lead indicators where management intervention is possible to affect customer and financial outcomes.

Internal processes can be grouped into:

  • Operations Management - improving asset utilization, supply chain management, etc

  • Customer Management - expanding and deepening relations, innovation (by new products and services

  • Regulatory & Social - establishing good relations with the external stakeholders.

A generic slide showing Internal Processes Perspective

Return to Translating the Strategy into Balanced Scorecards

Designing the Strategy  
Translating the Strategy into
Balanced Scorecards
Implementing the Strategy  
Creating and Implementing a
Strategic Workforce Plan
Creating Learning Organizations  
The Organizational Audit  
The Executive Audit  
The Executive Search  
The Executive Coach  








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